About & FAQ
We've answered some of our most popular FAQs right here. Have more questions? Don’t hesitate to reach out – we’re here to help
How it All Started
Pop-Up Playland was born out of a simple need: to create a safe, engaging, and age-appropriate party experience for toddlers. When Alex and Kelly were planning their son Ashton's first birthday, they struggled to find entertainment options that catered specifically to the littlest guests. Everything seemed either too overwhelming for toddlers or too simple to be engaging. After some searching, they came across soft play toys that were perfect for toddlers! After getting Ashton's stamp of approval, they set up a rental business to bring that same fun to toddler parties around Cincinnati.
Frequently Asked Questions
How is the equipment cleaned?
Let's face it...toddlers aren't the cleanest of all people. That's why between events all equipment is thoroughly cleaned - including each and every ball, as well as sanitized with child-safe, hypoallergenic cleaning products.
Is your equipment safe for all ages?
Our equipment is specifically designed for children under 5 years of age. Each piece is crafted to ensure safety and fun for young children with close supervision. We also provide toddler safe fences as well as padded floor mats. Please see liability waiver for more information.
Can your equipment be used outdoors?
While we prefer indoor use - on a non-rainy day our equipment is suitable for both indoor and outdoor use. For outdoor events, we require a flat, clean surface and shade from direct sunlight. If the forecast changes, we'd request that you bring the party inside to avoid damaging the equipment.
What happens if equipment is damaged during my event?
We understand accidents happen. Minor wear and tear is expected and won't incur extra charges. However, significant damage or loss may result in repair or replacement fees, detailed in our rental agreement.